Legal Entity Information
Company Name: NEXTCODE GARAGE (OPC) PRIVATE LIMITED
Registered Address: PL NO 54 ANSAL COURTYARD MOZA DEHTORA Dahtora Agra Uttar Pradesh India 282007
Contact Number: +91 93192 72434
Email: [email protected]
Data Protection Officer: [email protected]
Privacy Policy
Effective Date: 7th January 2025
Updated Date: 20th April 2025
Welcome to AstroKaya! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, date of birth, and other details you provide during registration.
- Payment Information: Billing address and payment details for processing transactions.
- Usage Data: Details about your interactions with the app, including session duration, features accessed, and preferences.
- Device Information: IP address, browser type, operating system, and app version.
2. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our services.
- To process payments and manage transactions.
- To communicate with you regarding updates, offers, and support.
- To personalize your experience and provide tailored content.
- To ensure compliance with legal and regulatory requirements.
- For Merchants: To verify identity, process payments, and ensure service quality.
- For Merchants: To generate performance reports and analytics.
- For Merchants: To facilitate customer-merchant interactions and consultations.
3. Merchant-Specific Data Collection
For service providers and astrologers on our platform, we additionally collect:
- Professional Information: Certifications, experience, specializations, and qualifications.
- KYC Documents: Government-issued IDs (Aadhaar, PAN, Passport), bank account details.
- Performance Data: Consultation ratings, response times, availability schedules.
- Financial Information: GST details, TDS information, earning reports.
- Communication Records: Customer interactions for quality assurance and dispute resolution.
4. Sharing Your Information
We may share your information in the following circumstances:
- With astrologers to facilitate consultations.
- With payment processors to complete transactions.
- With service providers who assist in app operations.
- When required by law or to protect our rights.
- For Merchants: With customers for consultation purposes (limited to necessary information).
- For Merchants: With tax authorities as required by Indian regulations.
- For Merchants: With banks and financial institutions for payment processing.
5. Merchant Privacy Obligations
As a service provider on AstroKaya, you must:
- Maintain strict confidentiality of all customer information shared during consultations.
- Not collect or store customer personal information outside the platform.
- Not share customer details with third parties without explicit consent.
- Report any data breaches or privacy concerns immediately to our support team.
- Comply with all applicable data protection laws and regulations.
6. Required Legal Compliance
6.1 Data Protection Laws
We comply with applicable data protection laws including:
- Information Technology Act, 2000 and its amendments
- Personal Data Protection Bill (as applicable)
- RBI guidelines for payment and financial data
- TRAI regulations for communication services
6.2 Financial Regulations
For merchant payments and transactions, we adhere to:
- Income Tax Act for TDS deductions
- GST regulations for applicable transactions
- Foreign Exchange Management Act (FEMA) for international transactions
- Anti-Money Laundering (AML) regulations
7. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is completely secure.
7.1 Security Measures for Merchants
Additional security protocols for merchant accounts include:
- Two-factor authentication for account access
- Encrypted storage of KYC documents
- Regular security audits and compliance checks
- Secure payment processing with PCI DSS compliance
8. Your Rights
You have the following rights regarding your personal information:
- Access and review the data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for data processing where applicable.
- For Merchants: Access to your performance and earnings data.
- For Merchants: Right to data portability for your professional information.
9. Data Retention Policy
We retain personal information for different periods based on the type of data:
- Customer Data: Retained for 7 years after account closure or as required by law.
- Merchant KYC Data: Retained for 10 years as per regulatory requirements.
- Financial Records: Retained for 7 years for tax and audit purposes.
- Communication Records: Retained for 3 years for quality assurance.
10. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes.
12. App Detection & UPI Apps Disclosure
To enhance your user experience and provide relevant options, our app may check for the presence of certain Unified Payments Interface (UPI) apps, digital payment apps, and competitor astrologer apps installed on your device (such as Google Pay, PhonePe, Paytm, and other astrology-related apps).
What We Check:
- A predefined list of UPI and digital payment apps (e.g., Google Pay, Paytm, PhonePe).
- A list of competitor astrologer apps installed on your device.
- Only the presence (i.e., whether the app is installed), not any personal or usage data from those apps.
Why We Do It:
- To offer you relevant payment options based on apps you already use.
- To provide personalized recommendations and enhance your astrology experience.
- To streamline your transaction and app usage flow, reducing unnecessary steps.
What We Don't Do:
- We do not access, read, or store any personal data from these apps.
- We do not track your usage or behavior within these apps.
- We do not share this information with any third parties.
This check is performed securely and strictly within the scope of improving your in-app experience, providing you with relevant payment and service options.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Data Protection Queries: [email protected]
Company: NEXTCODE GARAGE (OPC) PRIVATE LIMITED
Address: PL NO 54 ANSAL COURTYARD MOZA DEHTORA Dahtora Agra Uttar Pradesh India 282007
Contact Number: +91 93192 72434
Thank you for trusting AstroKaya!